Privacy Policy
Introduction
Salva Skin Studio ("we", "us", "our") is committed to protecting your privacy. This policy explains how we collect, use, store, and share your personal information in accordance with the New Zealand Privacy Act 2020 and its Information Privacy Principles (IPPs).
By using our website, booking a service, or communicating with us, you agree to the collection and use of your information as described in this policy.
Who we are
Salva Skin Studio is a paramedical skin clinic based in Christchurch, New Zealand, operated by Carlee Laws. We offer camouflage tattooing, inkless revision, hair restoration, and hair removal services.
Contact: Salva Skin Studio Christchurch, New Zealand Email: hello@salvaskinstudio.co.nz Phone: 027 224 5074 Website: salvaskinstudio.co.nz
What personal information we collect
We may collect the following types of personal information:
When you book or enquire: Your name, phone number, email address, and any details you provide about your skin concern or treatment interest.
During consultation and treatment: Medical history and health information relevant to your treatment (including skin conditions, allergies, medications, pregnancy status, and other contraindications), skin type assessment, photographs of the treatment area (before, during, and after treatment), and consent forms.
When you visit our website: Your IP address, browser type, device information, pages visited, and cookies (see the Cookies section below).
When you interact with us on social media: Your name, username, comments, and direct messages.
When you subscribe to communications: Your name and email address.
Model call participants: All of the above, plus recovery progress photographs submitted at agreed milestones, and video or photographic content captured during treatment for marketing purposes.
How we collect your information
We collect personal information:
Directly from you — when you book an appointment, fill in a consultation or consent form, contact us by phone, email, or social media, or submit an enquiry through our website.
From third parties — if someone books on your behalf, refers you to us, or if we receive information from a health professional with your consent. Where we collect information about you from a third party, we will take reasonable steps to notify you of the collection, the purpose, and your rights, in accordance with IPP 3A of the Privacy Act 2020.
Why we collect your information
We collect and use your personal information for the following purposes:
To assess your suitability for treatment and ensure your safety.
To deliver our services, including consultations, treatments, and aftercare.
To maintain accurate client records.
To contact you regarding appointments, follow-ups, aftercare reminders, and recovery check-ins.
To process payments and manage bookings.
To respond to your enquiries and communicate with you.
To create and share before-and-after content and marketing materials (only with your explicit written consent).
To improve our website and services.
To comply with legal and regulatory obligations.
We will only use your information for the purpose it was collected, or a directly related purpose, unless we have your consent to use it for another purpose.
Photographs and visual content
As part of our services, we take photographs of the treatment area before, during, and after treatment. These photographs are used for:
Your personal treatment records and progress tracking.
Marketing and social media content (only with your separate, explicit written consent).
You are never required to consent to marketing use of your photographs in order to receive treatment. If you do consent, you may withdraw that consent at any time by contacting us, and we will remove your content from future use within a reasonable timeframe.
For model call participants, consent to the use of photographs and video content for marketing purposes is a condition of participation. Recovery milestone photographs submitted by model call participants will be used for social media, website, and promotional content as agreed.
How we store and protect your information
We take reasonable steps to protect your personal information from loss, unauthorised access, use, modification, or disclosure.
Digital records are stored securely with password protection and, where possible, encryption.
Physical records (such as consent forms) are stored in a secure location with restricted access.
Photographs are stored securely and are only accessible by Carlee Laws.
We retain your personal information only for as long as it is needed for the purpose it was collected, or as required by law.
Sharing your information
We do not sell, rent, or trade your personal information.
We may share your information with:
Booking and scheduling software providers (to manage your appointments).
Payment processing providers (to process your payments).
Email marketing platforms (if you subscribe to our communications).
Social media platforms (only content you have consented to be shared).
Professional advisors (such as accountants or legal advisors, where necessary).
Regulatory or government authorities (where required by law).
Where any of these providers are located outside of New Zealand, we will take reasonable steps to ensure your information is protected in accordance with the Privacy Act 2020 (IPP 12).
Cookies and website analytics
Our website may use cookies and analytics tools (such as Google Analytics) to collect information about how you use our site. This may include your IP address, browser type, pages visited, and time spent on the site.
Cookies help us understand website traffic and improve your experience. You can choose to disable cookies through your browser settings, though this may affect the functionality of our website.
We do not use cookies to identify you personally unless you have provided your details through a form on our website.
Your rights
Under the Privacy Act 2020, you have the right to:
Access your personal information — you can request a copy of the information we hold about you.
Correct your personal information — if you believe any information we hold is inaccurate or incomplete, you can ask us to correct it.
Withdraw consent — where we rely on your consent (such as for marketing use of photographs), you can withdraw it at any time.
Complain — if you believe your privacy has been breached, you can contact us directly or make a complaint to the Office of the Privacy Commissioner.
To make a request, contact us at hello@salvaskinstudio.co.nz or 027 224 5074. We will respond to your request as soon as reasonably practicable.
Privacy Commissioner
If you are not satisfied with our response to a privacy concern, you can contact the Office of the Privacy Commissioner:
Office of the Privacy Commissioner PO Box 10094 Wellington 6143 Phone: 0800 803 909 Website: www.privacy.org.nz
Marketing and communications
If you subscribe to our emails or communications, you can unsubscribe at any time by clicking the unsubscribe link in any email or by contacting us directly. We will never add you to a marketing list without your consent.
Children's privacy
We do not knowingly collect personal information from children under the age of 16 without parental or guardian consent. If we become aware that we have collected information from a child without appropriate consent, we will take steps to delete it.
Changes to this policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with the revised date. We encourage you to review this page periodically.
Contact us
If you have any questions about this privacy policy or how we handle your personal information, please contact us:
Salva Skin Studio
Carlee Laws
Phone: 027 224 5074
Email: hello@salvaskinstudio.co.nz
Website: salvaskinstudio.co.nz
This privacy policy is intended as a guide and does not constitute legal advice. We recommend consulting a legal professional for advice specific to your circumstances.